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Privacy Policy

This Privacy Policy explains how Surreal Interactive collects, uses, and protects information collected through the use of the Surreal Touch VR controller and associated services.

1. Information We Collect

  • Personal Information: When you purchase the Surreal Touch VR controller, create an account, or contact our support team, we may collect personal information such as your name, email address, shipping address, and payment information.

  • Usage Data: We may collect information about how you use the Surreal Touch VR controller, including device performance, error reports, and user interactions with our product.

  • Technical Data: This includes your device’s unique identifier, IP address, operating system, and version of the Surreal Touch software.

2. How We Use Your Information

  • To Provide and Improve Our Services: We use your personal information to process orders, deliver products, and provide customer support. Usage data helps us enhance the performance and functionality of the Surreal Touch VR controller.

  • To Communicate with You: We may use your contact information to send you updates, respond to inquiries, or provide promotional offers if you have opted in.

  • For Research and Development: We analyze usage and technical data to improve our products, develop new features, and enhance user experience.

3. Sharing of Information

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in processing payments, shipping products, or providing support. These providers are obligated to protect your information and use it only for specified purposes.

  • Legal Requirements: We may disclose your information if required by law, in response to valid requests by public authorities, or to protect the rights and safety of our users and Surreal Interactive.

4. Security

  • We use industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

5. Your Rights

  • You have the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us at zhenfei.yang@surreal-interactive.com.

  • You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

6. Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. Your continued use of the Surreal Touch VR controller after changes are posted constitutes your acceptance of the new policy.

8. Contact Us

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